Lines & Calls Service Overview
Dealing with incumbent national providers for your calls and lines can be frustrating and expensive.
By selecting Telitel, you can be confident that your calls will be routed reliably and your lines will continue to be supplied by Openreach, but without the hassle of having to deal with them directly and at a much-reduced cost to you.
Needing new phone lines because you are moving premises, or you need to install extra capacity can be a worrying task, but Telitel is well placed to smooth out the bumps in the road and make sure that any numbering changes are delivered and installation proceeds on time.
How we can help
New fibre based technology is rapidly replacing traditional copper wire voice connectivity – indeed BT has announced the closure of its ISDN network by 2025, so plan ahead and talk to Telitel about how modern IPSDN technology can save you money and provide important new features, such as call recording and number management, on tap. High inbound call volumes can often be difficult to manage effectively, but doing so is essential to keep customers happy and stay successful.
Inbound call management solutions from Telitel are comprised from a suite of web-based call control functions, which use virtual numbers that simply point or ‘translate’ to an underlying telephone number.
Existing numbers can be ported into the service, so there’s no need to change customer contact numbers and your contact details can remain the same, even if you relocate to a new geographical area.
Analogue lines have been available for almost 100 years! They are now normally installed as a Direct Exchange Line (DEL) for use with broadband, PDQ machines, alarm systems, fax machines – or just a simple, great value phone line.
ISDN 2e is a digital business line service for smaller offices. It comes with two channels enabling two simultaneous calls and can be used connected to a phone system with DDI numbers or as a data service for use with video conference
ISDN 30e is the premium digital business line – ideal for larger offices requiring 8 lines or more. Includes a range of support options including a 6 hour repair SLA available 24/7.